E-​​Mail Mar­ket­ing that Works Harder for you than the Ener­gizer Bunny®!

In 2009, US Firms spent more than $700 mil­lion on e-​​mail mar­ket­ing and the num­ber is ris­ing; researchers fore­cast that e-​​mail mar­ket­ing will grow steadily to $2 bil­lion by 2014. That’s going to be one tired pink bunny keep­ing up with all that email.

Why is e-​​mail mar­ket­ing sec­ond only to social media net­work­ing in the online mar­ket­ing toolkit? Money and Audi­ence. It costs almost noth­ing to use email for mar­ket­ing while the return on invest­ment (ROI) in both dol­lars and audi­ence is impressive.

Trend watch­ers at the Direct Mar­ket­ing Asso­ci­a­tion (DMA) report that email mar­ket­ing gen­er­ated a ROI of $44 for every dol­lar spent in 2009. Tak­ing into con­sid­er­a­tion that email dri­ves both online and offline sales, at least one researcher reports email marketing’s ROI as closer to $130 — about three times the DMA estimate.

Your e-​​mail audi­ence — an almost cap­tive mar­ket — is also a BUYING audi­ence. 60 per­cent of con­sumers who receive mar­ket­ing e-​​mail are more likely to make an in-​​store pur­chase. That per­cent­age holds true for those who pur­chase online as well.

It’s all good. And here’s the best part, to my mind — big busi­ness does not have an advan­tage on the e-​​mail play­ing field. Any busi­ness, no mat­ter how small or large, uses the same tools to cre­ate, deliver, and ben­e­fit from e-​​mail marketing.

Just How Sexy is Your E-​​Mail Mar­ket­ing Campaign?

Clearly, e-​​Mail mar­ket­ing works. What the trend watch­ers and researchers and bean coun­ters aren’t talk­ing about is the secret to get­ting that $44 to $103 return on your e-​​mail com­mu­ni­ca­tions. How do you con­vert a weekly ‘touch’ with a poten­tial cus­tomer into an actual purchase — repeatedly?

The secret is sim­ple — your e-​​mail must be directed, appealing, and eas­ily understood.

Cre­at­ing dynamic e-​​mail mes­sages using HTML (Hyper­Text Markup Lan­guage) is the key to get­ting the kind of results your busi­ness both needs and wants.

Here are my top 10 Rea­sons Why you should be using stun­ning HTML coded emails to fuel your cus­tomer com­mu­ni­ca­tions and mar­ket­ing efforts:

1. E-mail comes directly to you.  It’s avail­able to every­one. It uses few busi­ness resources and the results are often instantly vis­i­ble. E-​​mail mar­ket­ing gen­er­ates an imme­di­ate response. Its call to action is loud and clear-​​click here to benefit!

2. E-mail, even HTML e-​​mail, is easy to mas­ter. Done right, it is a pow­er­ful tool that pro­vides value to both the sender and the recipient.

3. E-mail is cost effec­tive. It’s faster, more imme­di­ate, and far less expen­sive than tra­di­tional mar­ket­ing tools like direct mail or print adver­tis­ing. With all of the DIY tools avail­able, any­one can cre­ate and send com­pelling e-​​mail cam­paigns in hours or at most days. No pro­duc­tion time, no agency fees.

4. HTML Email is Graphic. The old adage that a pic­ture is worth a thou­sand words is an adage for a rea­son — it’s true. When you add graph­ics to text, your mes­sage is more read­able and appealing.

5. E-mail builds rela­tion­ships.  E-​​Mail mar­ket­ing is 20 times more cost effec­tive than direct mail. It’s tar­geted. It’s afford­able. It func­tions as a vig­or­ous, highly effec­tive mar­ket­ing medium. And even at its most costly, can be cre­ated and deliv­ered for a frac­tion of a penny per message.

6. E-mail is timely, quick to pro­duce, and eas­ily updated. Tem­plates make this real­is­tic for any­one. Whether pro­fes­sion­ally cre­ated or not, the tem­plate pro­vides a pat­tern to fol­low. It also bridges the gap between your print and ‘real world’ mar­ket­ing brand and the online world. Logos, col­ors, even type­face choices can be used to rein­force a con­sis­tent look and solid­ify your brand.

7. HTML E-​​mail is active and inter­ac­tive; it accom­mo­dates hyperlinks.

8. E-mail is mea­sur­able. Eas­ily seg­ment and tar­get your mar­ket — afford­ably. Easy to use tools for list man­ag­ing, audi­ence tar­get­ing, track­ing and report­ing pro­vide you with e-​​mail cam­paigns that report how many peo­ple see your offer.

9. E-mail works. HTML e-​​mail works even better.

10. Even peo­ple who don’t have a com­puter use e-​​mail. The peo­ple you want as cus­tomers use e-​​mail. You use e-​​mail. Your cur­rent cus­tomers use e-​​mail. It has sur­passed the more tra­di­tional bricks and mor­tar USPS. And it is not going away.

Are your mar­ket­ing e-​​mails tak­ing advan­tage of the eas­ily usable and avail­able technology?

With HTML, your email can look great and deliver results mea­sur­able in dol­lars gained. And it will still likely be the small­est expense in your mar­ket­ing budget.

To learn more, sign up for this free tele­con­fer­ence and con­sider the com­pan­ion webi­nar e-​​course.

Regard­less of whether you do it your self or use a pro­fes­sional, you owe it to your busi­ness to add e-​​mail to your marketing.

Social Media sites like Face­book and Twit­ter have become some of the most traf­ficked sites in the world. Part of the allure is that if you aren’t con­nected 24/​7, you might miss something.

The prob­lem is you can’t be actively fol­low­ing social media all day. Face­book, Twit­ter, Linked-​​in, even your favorite blogs will chomp time faster than a school of piranha after a bleed­ing fish.  And yet, there is some truth to the allure — good stuff can be missed if you are out of the loop. It is hard to keep up.

Eas­ier said than done you say? Absolutely. The poten­tial for infor­ma­tion over­load is all too real. Some­times we sim­ply have to set bound­aries for our­selves. Using Social Media tools can be unbe­liev­ably ben­e­fi­cial to home busi­ness growth — and equally dev­as­tat­ing when not used prudently.

Want to know a secret? Nobody says you have to keep up! In truth, there is no rea­son to keep up. Not every­thing is rel­e­vant. In some cir­cles, that state­ment is blas­phe­mous. To my way of think­ing, it’s only good sense.

Let’s Talk Twitter

You would not think a place that restricts mes­sages to 142 char­ac­ters would be a time sink. It’s not the indi­vid­ual mes­sages that have the poten­tial for grid lock; it’s the net­work­ing heart of Twit­ter that leads to overwhelm.

I remem­ber hear­ing a story about when Brian Clark (Copy­blog­ger) was first exposed to Twit­ter and he didn’t get it, didn’t think it would be a use­ful tool for busi­ness. The same thing hap­pened to me. I tried Twit­ter two or three times before it stuck and I fig­ured out its value to a home based business.

Now I am as addicted to Twit­ter as Brian is — although he’s much bet­ter at using it than I.  Here’s the thing. To use Twit­ter for busi­ness it’s nec­es­sary to get away from Twit­ter itself. All of the truly use­ful orga­niz­ing tools for Twit­ter are third party appli­ca­tions and add-​​ons.

There are thou­sands of twit­ter appli­ca­tions. I’ll men­tion a cou­ple of my favorites here, but this part of the process has no short cut. You will have to check out each appli­ca­tion that inter­ests you and eval­u­ate each to see which suits both your needs and your pref­er­ences. They really all work a lit­tle dif­fer­ently. The good news is that most are free.

One of my favorites is Tweet­Deck. Another one I have used and occa­sion­ally return to is Hoot­Suite. They do essen­tially the same things. What I like best is that each allow pri­vate list cre­ation to fil­ter the peo­ple you fol­low into lists of those who inter­est you the most. The lists can be dis­played across the screen in mul­ti­ple columns so you can see your com­plete twit­ter list, your direct mes­sages and your searches, along with your lists. You con­fig­ure the appli­ca­tion it to suit your needs.

Orga­niz­ing my Twit­ter fol­low­ers into lists works great for me. I have one list of peo­ple I always read (clients, close friends, and busi­ness asso­ciates). This is my ‘A” list. It’s short so that I can man­age it since I read those tweets as they are posted. I have another list, my ‘B’ List, which has peo­ple who I don’t want to miss. Since it’s a much longer list, I read it once or twice a day rather than as the tweets come in. Truth­fully, there are a cou­ple of ‘B’ lists that I main­tain. And then there’s my ‘C’ list — that’s where my full twit­ter fol­low feed shows up. That one I check occa­sion­ally when I have  time to catch up.

Twit­ter is a time sink by nature and it’s up to you to con­trol it. You need to set both a limit to the amount of time you spend on Twit­ter as well as the num­ber of times you’ll check-​​in. I do three twit­ter checks a day for no more than 10 – 15 min­utes oth­er­wise it is too much. Some days I may need to add another time or it may take less time.

I have Tweet­Deck open but min­i­mized all the time. So tweets fil­ter in dur­ing the day. She sees each tweet briefly on her screen and can choose whether to do any­thing with it then or wait until later. This works for her in that she weaves the time she spends with twit­ter in and around other tasks through­out the day.

Face up to Facebook

OK. This may not be a pop­u­lar state­ment. Get away from your per­sonal Face­book page. Keep the per­sonal stuff for after work unless it cre­ates con­tacts for your busi­ness. Your friends will still be there when you get to it. I don’t post a lot but I do like to fol­low what is up with my pals.

Get a Face­book Fan page for your busi­ness and post to it every day, once a day. That should be done dur­ing office hours. Set aside a time every day to post a mes­sage to your Fan Page.

If you just can’t help your­self and have to know what’s being posted by your Face­book friends, get a third-​​party pro­gram like Digsby which will flash wall updates across your screen as they come in. A quick glance will ease your mind and clearly demon­strate that you really are not miss­ing any­thing life chang­ing by not hav­ing Face­book open.

Social Media — the mod­ern Water Cooler

It’s clas­sic in busi­ness, social­iz­ing cen­tered around the break room. When you work from home, Face­book and Twit­ter and Instant Mes­sag­ing replace the break room. It is tempt­ing to social­ize sim­ply because it’s fun. How­ever, just as your boss at work puts lim­its on how much social­iz­ing you can do in a tra­di­tional work envi­ron­ment, so must some­one put the same lim­its in place for your home office. And since you ARE the busi­ness, that some­one is you. Be pro­fes­sional. Cre­ate lim­its that work for you. Or you’ll be back work­ing for some­one else sooner or later.

When it Rings, Do you Answer?

August 23, 2010

I was an adult, mar­ried, career in full swing when Beryl, a co-​​​​worker, opened my eyes in a way that impacts my life to this day. I was vent­ing about tele­mar­keters (this was in the days before the Do Not Call list or Caller ID). I was prob­a­bly on a bit of a tirade since […]

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Distractions and Focus Busters

August 23, 2010

Bound­aries on Blog Read­ing Blogs can be a big dis­trac­tion and focus buster. Because blogs tend to have longer posts and in-​​​​depth arti­cles, they can really be a time vam­pire. This, of course, cre­ates a time man­age­ment issue. And then there’s the link to the next great blog from the blog you are read­ing and to […]

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How Usable is Your Home Office?

August 23, 2010

It’s Mov­ing Day  —  again. No, not for the blog, for CaZ. For a small town girl who never lived more than five miles away from her birth­place, the nomadic lifestyle I’ve adopted in recent years has yielded more mov­ing days than most would con­sider rea­son­able. So mov­ing day is nearly a non-​​​​event for me, except that […]

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What can Olympic Gold Teach You About Your Home Business?

August 23, 2010

I was watch­ing the post-​​​​Olympic gold inter­views of Evan Lysacek, the first Men’s skater to win gold for Amer­ica in 22 years. He was asked about how he han­dled the pres­sure while wait­ing for his turn to com­pete. His response cred­ited his coach for hav­ing the right words to say. Evan said Coach told him to focus […]

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Three Ways to Tell if Your Home Business is On Track

August 23, 2010

Have you ever felt like you’d be will­ing to pay any­thing for an extra brain? Or an extra set of hands? Or an extra hour of pro­duc­tive time in your day? Yeah. It hap­pens to all of us who work from home. We get too close to our­selves  —  too much in our own heads. It’s far too […]

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Does Your Home Business Need Help?

August 23, 2010

Ever hear these state­ments made about your home busi­ness? “If you can’t do it on your own, then you shouldn’t do it at all.” “If you ask for help, you’ll owe the other guy when he says yes.” “You can’t afford to pay for advice. The profit mar­gin is too small for more than one per­son.” I […]

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Why try to be WalMart when you’re a small biz?

August 23, 2010

You have the com­pet­i­tive advan­tage of being you.” Scott Strat­ten in a post recently on his UnMar­ket­ing blog wrote this. It bears repeat­ing. “Why try to be a Wal­Mart when you’re a small biz? You have the com­pet­i­tive advan­tage of being you.” Now before you run off and read Scott’s blog (which you should do after you […]

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Pet Peeve: What to Name the Kitty?

August 23, 2010

What is a peeve any­way? It’s an annoy­ance. Some­thing that irri­tates you. Humor is what keeps us sane when events in our home office turn us peev­ish. Here’s my take on a ‘Pet’ Peeve. Tongue in cheek? I’m not telling. Tiny, adorable kit­ten. Old enough to leave his mamma. The last of his sib­lings to […]

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